Shipping & Returns

RETURNS

----

Because of the nature of our boxes, purchases are final sale and nonrefundable. We do not accept returns or exchanges of boxes, box items, add-ons or additional box purchases.

 

Any returns made to us will not be eligible for a refund.

If your box arrives damaged, please contact hello@thesparkbox.ca

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Products with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@thesparkbox.ca

Gifts
If a gift box was purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, email hello@thesparkbox.ca for address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Follow us on the 'gram

We're always posting fun updates, box features and epic giveaways on our Instagram. Be the first to know by following us below!

  • Instagram

@thesparkbox_

The Spark Story

Privacy Policy

Contact Us

Join our mailing list for exclusive offers, updates and exciting news!