GENERAL
What's a Spark Box
The Spark Box is committed to helping mamas and mamas-to-be nurture a healthy learning environment at home for their little one. We provide carefully curated collections of products, resources, and tools for both mama and mini.
Every Spark Box is complete with 4 high-quality, full sized age appropriate toys and tools for your child, and research-backed resources to foster a healthy learning environment. Because a healthy home learning environment stems from caregivers, each Spark Box also includes 4 full-sized health, wellness and functionality items to support the overall wellbeing of mamas. The Spark Box ALSO includes multiple free gifts and bonus products in every box.
I want to purchase as a gift, will I have to sign up for a subscription?
Nope! We offer all our boxes as a gift box option as well as a subscription.
Where is my order?
The Spark Box ships quarterly in the months of January, April, July and October.
We will send you an email with all the necessary details as soon as the order leaves our hands.
You can also review your order information by logging into your plan management portal, which can be accessed through the sign-in button on our home page.
RETURNS
What happens if my box arrives damaged?
Any Spark Boxes that arrive damaged, defective, or wrong/incorrect item(s) must be reported within two (2) weeks of your delivery date and we can work together to make things right. Please contact hello@thesparkbox.ca to report a problem.
Do you take refunds?
Due to the nature of the box, purchases are final sale and non-refundable. We do not accept returns or exchanges of boxes, box items, add-ons or additional box purchases.
Any returns made to us will not be eligible for a refund.
Any Spark Boxes that arrive damaged, defective, or wrong/incorrect item(s) must be reported within two (2) weeks of your delivery date and we can work together to make things right. Please contact hello@thesparkbox.ca to report a problem.
When will I receive my Refund?
Any returns made to us will not be eligible for a refund.
Any Spark Boxes that arrive damaged, defective, or wrong/incorrect item(s) must be reported within two (2) weeks of your delivery date and we can work together to make things right. Please contact hello@thesparkbox.ca to report a problem.
WHAT BOX SHOULD I GET?
My baby is between ages — which box should I get?
On our 'Get Started' page on the web, please select the age of your child at the month of shipment! Our boxes ship every January, April, July and October! If you're still unsure, just open the chat and send us a message — we'll help you out.
Can my subscription be cancelled?
We would hate to say goodbye, but you can cancel your subscription plan anytime. Simply login to your payment portal by clicking the sign-in button on our website and cancel your subscription.
Please cancel BEFORE the 1st of the month of the last month in your subscription plan. For example, if you signed up for a semi-annual plan in May, the last month in your plan would be November. You would need to cancel by the 1st of October. You will still receive any boxes that you have already paid for, but your subscription will not be renewed when it expires.
If you experience any difficulties with this process or if you have any further questions, please send us an email at hello@thesparkbox.ca so we can help you out!
When will you charge my card?
If you have signed up for a quarterly subscription plan, your credit card will be charged your full plan amount four times per year for as long as your maintain your subscription with us. The first payment will come out when your first box ships. All subsequent payments will be charged in three month intervals.
If you have signed up for a semi-annual subscription plan, your credit card will only be charged your full plan amount twice per year for as long as your maintain your subscription with us. The first payment will come out when your first box ships. All subsequent payments will be charged in six month intervals.
Please note: the above information may not apply during promotional periods. Please contact hello@thesparkbox.ca if you have any questions about this.
Gift orders do not renew.